How is my identity and privacy protected?

While you are investigating Aila, this SquareSpace website does not use your information for any marketing or solicitation purpose or provide your name or contact details to any 3rd party. If you become an Aila client, you will be invited to join Aila’s OWL practice which will be the confidential and encrypted portal between us going forward. OWL is a comprehensive client management platform specialized for psychology and counseling. It offers encrypted video and client records management.

Will Aila work with me as both an individual and as a couple’s therapist?

No, Aila’s preference is to team with and honor BOTH relationship partners equally. So, our relationship with you is as a couple or as a family. Individual counselling is possible but not in combination with couples or family therapy.

What is the cancellation policy regarding appointments? Can they be modified or cancelled?

Aila recognizes how fluid our lives and schedules are. To avoid a cancellation charge, please modify or cancel appointments within 24 hours of the session time. No-shows or cancellations inside of 24 hours are subject to a 100% cancellation fee, billed to the card on file. If you are unexpectedly feeling unwell the day of your session, the session may be converted to a web-based session by notifying Michelle of your situation.

What are session costs and payment terms?

60 minute in-office sessions are $195, and 90 minute sessions are $250. 60 minute web sessions are $175, and 90 minute sessions are $225. A credit card on file makes payments convenient, and allows you to book your own appointments in OWL. Interac etransfer payments are available if preferred. Payment within 10 days of session is appreciated. Clients with outstanding balances need to settle payments before booking additional sessions.